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Investment Operations Manager

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Banking Operations
United Kingdom
21-09-2022 01:45 PM
Role: Investment Operations Manager 
Position: Permanent 
Salary: £70,000

Overview of the role: 
  • Responsibility for, and the management of, the Altus Gateway and associated STP deal entry.
  • Monitoring relevant STP cashflow pipes from clients daily and resolution of issues (Client trade instructions).
  • Set up new scheme funds on Altus.
  • Testing on the set up of new schemes.
  • Managing, and as necessary, performing the validation and processing of the companies policyholder unit dealing and banking instructions, including instructions from other teams.
  • Managing and monitoring the processing of regular and standing policyholder cash-flow instructions.
  • Validating and processing scheme rebalancing.
  • Maintenance and management of Authorised Signatory Lists.
  • Owning and maintaining up to date client standing instructions.
  • Ensuring prompt response to internal and client queries or requests.
  • Managing and as necessary placing STP and manual trades in the market ensuring the correct dealing cut-off and dealing valuation points are achieved.
  • Own and maintain dealing cycle standing data across all funds/assets.
  • Managing and issuing dealing confirmation and valuation.
  • Owning and maintaining distribution lists for asset feeds.
  • Investigation and resolution of any stock reconciliation issues.
  • Processing of all dividend accruals.
  • Processing of all dividend tax vouchers.
  • Ensuring the receipt of tax vouchers for all distributions.
  • Processing tax recoverable.
  • Monitoring of custody and bank accounts for income payments.
  • Maintaining and monitoring income schedules including tax recoverable tracker.
  • Income distribution to clients.
  • Management and processing of all corporate events; including LDI leverage activities as required.
  • Collate and instruct LDI fee trades based on standing instructions from clients.
  • Maintenance of markets and accounts with Custodian including AML/Tax docs.
  • Custodian portal access management.
  • Proxy voting documentation.
  • Trade confirmation including non-standard/specialist; processing of all contract notes.
  • Investigation and resolution of any stock reconciliation issues.
  • Operational banking processes.
  • Trade settlement including monitoring cash receipt including liaison with investment managers/fund providers/transfer agents regarding settlement as necessary.
  • Settlement confirmation from FMs on large sale trades.
  • 1st line checking of scheme banking detail changes.
  • Investigation and resolution of any cash reconciliation issues.
  • Cash forecasting/management of balances and funding issues.
  • Perform line management and performance management duties for direct reports in the function by holding regular 1:1’s and half yearly appraisals, setting objectives, providing feedback on performance and proactively driving training and development plans to ensure appropriate skills and cover are always available to the function.
  • Ensure there is a consistent application of performance management standards by direct reports with their teams in line with standards set by Director/Company and be first point of escalation for performance management issues within area of responsibility.
  • Delivering technical training within the team as appropriate.
  • Actively engage and lead as necessary in relationship management activities of 3rd parties providing services to function e.g. data vendor for income/corporate action data, custodian etc.
  • Support Investment Operations Director in implementing strategic initiatives and visions into Investment Operations.
  • Work with Investment Operations Director on the development and implementation of new activities.
  • Proactively engage and input into the design and enhancement of Investment Operations processes, being an advocate of operational efficiency and delivering excellent services, and work with senior management in developing the service proposition as a result.
  • Ensure process and control documentation (Procedures, BusinessOptix maps & control sheets) are maintained and always reflective of the current processes and that the team applies a consistent application of the designed control environment.
  • Ensure the control environment operated is in line with operational risk appetite whilst enabling the delivery of consistent, quality services.
  • Manage the delivery of critical Investment Operations activities during Business Continuity events in line with the Company’s business continuity management strategy.
  • Manage and provide expertise to any change activity impacting the Dealing, Fund Events and Settlements functions processes.
  • Manage risk through identification, interpretation and mitigation therefore ensuring risk management framework is managed through accurate and timely incident reporting, control and risk reviews.
  • Ensure Company policies are adhered to by the teams.
  • Demonstrating a spirit of teamwork and unity within the team by exhibiting collaborative behaviours.

Key skills required:
  • Member of the CISI and holder of the Investment Operations Certificate qualification.
  • Committed to Continuous Professional Development.
  • Significant, demonstrable experience and strong technical knowledge of investment operations, particularly Dealing, Asset Servicing, Custody, Transaction Processing and Banking/Settlements ideally from an investment platform business.
  • Demonstrable experience in leading multiple teams and managing people managers in a similar environment in a flexible, approachable, and collaborative manner.
  • Possesses excellent technical knowledge of Unit Linked principles and practices.
  • Experience of attending and presenting at working group or committee meetings along with producing good quality reports and papers.
  • Ability to identify, interpret and mitigate risks within the team’s activities and escalate issues and risks as appropriate.
  • Excellent written and verbal communication and inter-personal skills.
  • Strong organisational skills.
  • Meticulous with accuracy and attention to detail.
  • Ability to train and mentor junior and experienced staff.
  • A broad understanding of products and services.
  • Ability to remain calm under pressure and make informed decisions in the best interests of the company and its clients.
  • Exhibit a problem-solving, inquisitive nature and ability to challenge.
  • Ability to identify talented personnel and help develop careers and succession-planning.
  • Experience working with the InvestPro investment administration system would be a distinct advantage.



Josh Angus

Managing Director

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