Client Service Support Specialist
- Permanent
William Rose Associates are currently partnering with an established financial services firm based in London, which is looking for a Client Services Support Specialist to join the firm.
ESSENTIAL SKILLS | Client Services Support Specialist
- 1 to 3 years of experience in client services within banking or large finance institutions.
- Understanding of the post-trade landscape and associated services.
- Experience with post-trade services, ideally working for a custodian or an asset manager.
- Strong verbal and written communication skills, with fluency in Business English (additional languages preferred).
- Ability to work in a fast-paced, high-pressure environment.
- Self-motivated, detail-oriented, and adaptable.
- Problem-solving and conflict-management skills.
- Exceptional emotional intelligence (EQ) for dealing with clients.
- Willingness to work shift and weekend hours as part of a 24/7 operations model.
DESIRABLE SKILLS | Client Services Support Specialist
- Knowledge of digital assets, trading, and custody of financial instruments.
- Experience in supporting trading, operations, settlement, custody, and collateral management platforms.
- Experience working in a distributed team with a diverse culture and backgrounds.
- Professional curiosity and proactivity in addressing client needs and improving processes.
OVERVIEW | Client Services Support Specialist
Apply now for the role of Client Services Support Specialist and become a vital part of their team! In this position, you’ll provide direct support to 24/7 operations, ensuring effective systems and controls to monitor clients. Core responsibilities include handling client enquiries, conducting investigations on transaction alerts and on-chain transactions, supporting client onboarding with KYC, and managing financial crime risks through data analysis. You'll also contribute to process improvements and offer platform support across various operations. This role is crucial for maintaining compliance, mitigating financial crime risk, and ensuring excellent client satisfaction. If you’re detail-oriented, client-focused, and thrive in a dynamic environment, we want to hear from you!
ESSENTIAL SKILLS | Client Services Support Specialist
- 1 to 3 years of experience in client services within banking or large finance institutions.
- Understanding of the post-trade landscape and associated services.
- Experience with post-trade services, ideally working for a custodian or an asset manager.
- Strong verbal and written communication skills, with fluency in Business English (additional languages preferred).
- Ability to work in a fast-paced, high-pressure environment.
- Self-motivated, detail-oriented, and adaptable.
- Problem-solving and conflict-management skills.
- Exceptional emotional intelligence (EQ) for dealing with clients.
- Willingness to work shift and weekend hours as part of a 24/7 operations model.
DESIRABLE SKILLS | Client Services Support Specialist
- Knowledge of digital assets, trading, and custody of financial instruments.
- Experience in supporting trading, operations, settlement, custody, and collateral management platforms.
- Experience working in a distributed team with a diverse culture and backgrounds.
- Professional curiosity and proactivity in addressing client needs and improving processes.
OVERVIEW | Client Services Support Specialist
Apply now for the role of Client Services Support Specialist and become a vital part of their team! In this position, you’ll provide direct support to 24/7 operations, ensuring effective systems and controls to monitor clients. Core responsibilities include handling client enquiries, conducting investigations on transaction alerts and on-chain transactions, supporting client onboarding with KYC, and managing financial crime risks through data analysis. You'll also contribute to process improvements and offer platform support across various operations. This role is crucial for maintaining compliance, mitigating financial crime risk, and ensuring excellent client satisfaction. If you’re detail-oriented, client-focused, and thrive in a dynamic environment, we want to hear from you!
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